Privacy Policy

Luxury Concierge Real Estate ("LCRE", "we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect through our website and services, how we use it, and the choices you have.

1. Information We Collect

When you submit an enquiry through our website, contact us, or use our services, we may collect:

• Contact details — your name, WhatsApp number, and email address.
• Property preferences — your intent (buy, rent, or sell), property type, location, budget, timeline, financing method, and similar details you provide.
• Technical data — basic information such as the page you submitted from and the date and time of your enquiry.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and have a dedicated advisor contact you.
• Match you with relevant property opportunities and services.
• Communicate with you via phone, WhatsApp, or email about your request.
• Improve our services and the quality of the matches we provide.
• Comply with applicable legal and regulatory obligations in the UAE.

3. Legal Basis & Consent

By submitting your details through our form, you consent to being contacted by LCRE regarding your enquiry. We process your data on the basis of your consent and our legitimate interest in providing the services you have requested.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Our advisors and team members handling your enquiry.
• Trusted service providers (e.g. email and hosting) who help us operate our website, under appropriate confidentiality obligations.
• Relevant parties where required to complete a transaction you have requested, or where required by law.

5. Data Retention

We retain your information for as long as necessary to respond to your enquiry and provide our services, and thereafter only as required for legitimate business or legal purposes. You may request deletion of your data at any time.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw your consent and opt out of further communications at any time.

To exercise any of these rights, contact us at info@lcredubai.com.

8. Cookies

Our website may use minimal cookies or similar technologies to ensure the site functions correctly and to understand how it is used. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@lcredubai.com
• Phone: +971 4 441 4387
• Location: Dubai, United Arab Emirates